A booking can only be confirmed once we receive a 50% deposit of the total booking value from the guest.
The guest will be charged a R 300.00 admin fee for cancellation until 14 days before arrival. In the case where an overseas payment has to be reversed and bank charges are applicable, the fee will be adjusted accordingly.
The guest will be charged 50% of the total booking if they cancel within the 7 days before arrival.
If the guest doesn’t show up they will be charged the total price of the booking.
Bookings are non- transferable. No credit notes issued.
In times of Covid 19
We have pledged to refund bookings which are cancelled due to the Covid 19 Pandemic. eg Travel Bans or Lockdowns etc., as long as we are notified at least 72hrs ahead of time. In the case where a local or overseas payment has to be reversed and bank charges are applicable, these charges are for the guest's account and the cancellation refund will be adjusted accordingly.